Privacy Policy

1. Who We Are

Turtles & Dolphins is a boat excursion and water activities company operating in South Tenerife, Spain. We offer whale watching tours, jet ski, boat trips, quad biking, and other excursions departing from Puerto Colón, Costa Adeje.

Contact: WhatsApp +34 602 41 67 68  |  turtlesanddolphins.com

2. Information We Collect

We may collect the following personal information:

• Contact details: name, phone number, email address.
• Booking information: activity chosen, date, number of people, and any special requests.
• Communication data: messages sent to us via WhatsApp, contact form, or social media.
• Usage data: pages visited, device type, and browser — collected automatically via standard web analytics.

3. How We Use Your Information

We use your data to:

• Process and confirm your activity bookings.
• Communicate with you before, during, and after your excursion.
• Coordinate with licensed operators who run the activities on our behalf.
• Respond to questions, feedback, or complaints.
• Improve our website and services.
• Send promotional messages if you have opted in (you may unsubscribe at any time).

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

• Contract performance: to fulfil your booking and provide the agreed service.
• Legitimate interests: to operate and improve our business, provided your rights are not overridden.
• Consent: for marketing communications, where explicitly given.
• Legal obligation: where required by applicable law.

5. Sharing Your Information

We do not sell your personal data. We may share it only in these circumstances:

• Activity operators: licensed partners who deliver the booked excursion.
• Payment processors: secure third-party platforms used to process payments, if applicable.
• Meta Platforms (Facebook / Instagram): if you interact with our ads or pages on these platforms, Meta collects data according to their own privacy policy. We may receive aggregated, anonymised insights about ad performance.
• Legal requirements: if required by law or to protect our legal rights.

6. Social Media & Advertising

We advertise on Meta platforms (Facebook and Instagram). When you interact with our ads or visit our pages on these platforms, Meta may collect and process data in accordance with Meta's Privacy Policy. We use these platforms to reach people interested in activities in Tenerife. We do not have access to any personal data collected directly by Meta through their own tools.

7. Cookies & Analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of standard analytics cookies.

8. Data Retention

We keep your personal data only as long as necessary to fulfil the purpose for which it was collected, or as required by law. Booking records are typically retained for up to 2 years.

9. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Rectify any inaccurate or incomplete data.
• Erase your data ("right to be forgotten").
• Restrict processing in certain circumstances.
• Object to processing based on legitimate interests.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us via WhatsApp or the contact page. We will respond within 30 days.

10. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Communication via WhatsApp is encrypted end-to-end by WhatsApp's own security.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at this URL with the date of the last update shown at the top.

12. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• WhatsApp: +34 602 41 67 68
• Website: turtlesanddolphins.com/contact